Medlin Software
Updated: September 17, 2026
Medlin Software provides support directly to our customer — the person or business the license is issued to. If the license is issued to a bookkeeper or tax professional, then they are our customer and we work with them directly.
All of our support is handled by written message, not by phone. There is a reason for that. We stand behind what we write, and a written exchange leaves a trail both sides can go back and read. Nobody has to remember what was said or argue about it later, and you have our actual answer in front of you when you sit down to use it.
Support requests need to come from the email account on your license. We assume the person using that account is you, or is someone you have authorized. That keeps things simple: no verification steps, no forms, no proving who you are.
It also means messages sent from your account are your responsibility. If someone in your business should not be using it, that is for you to control on your end.
We do not work through consultants, resellers, or other outside parties acting on a customer's behalf. Support questions are specific: which screen, which entry, which number. Relaying that through someone else adds a step where details get lost, and a wrong detail in payroll becomes a wrong paycheck or a wrong tax filing.
We have no way to confirm that a third party passed along our answer completely or correctly, and we cannot stand behind advice we did not give.
Payroll support often means discussing real employee and company information — names, pay rates, Social Security numbers, tax accounts. That data belongs to you and your employees, not to an outside party you brought in to relay a question. We would rather not put it in front of someone who has no reason to see it, and you probably should not either. How we handle the information you do send us is covered in our Privacy Policy.
That is the point. Medlin runs on your own Windows computer — download it, install it by following the step by step instructions, and you are done. No servers, no accounts to configure, no IT department. If you can open your email, you can install our software. And if the install gives you trouble, that is exactly the kind of question support is for.
There is no need to hire or pay anyone to contact us. Support is included with your license. Any fees a third party charges you for work we would have done for free are between you and them. We would rather not end up in the middle of that.
We expect ordinary business courtesy, and we extend the same. Profanity, personal attacks, or abuse directed at our staff are grounds for ending support. We are a family business, working from our homes, and sometimes our children and grandchildren are reading over our shoulders. Please keep that in mind.
Email questions@medlin.com.